Privacy Policy

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Effective Date: 17 July 2025
Last Updated:  11 March 2026

Helpa ("we", "our", or "us") is a local services marketplace that connects users with trusted service providers. We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared.

We may collect the following categories of information:

• Full name
• Email address
• Phone number
• Profile information (e.g., role: seeker or provider)

• Service requests and bookings
• Provider details and service history
• Payment-related information (processed via third-party providers)

• Device type and operating system
• App usage data and interactions
• Log data (IP address, timestamps, app events)

• Approximate location (used to match users with nearby providers)

We use your information to:

• Facilitate bookings between users and service providers
• Provide customer support and respond to inquiries
• Improve app functionality, performance, and user experience
• Send important notifications (e.g., booking confirmations, updates)
• Ensure safety, prevent fraud, and enforce our terms

We process your data based on:

• Your consent
• Performance of a contract (e.g., booking services)
• Legal obligations
• Legitimate business interests (e.g., improving our services)

We do not sell your personal data.

We may share your information with:

To enable bookings, limited user details may be shared with providers.

We use trusted third-party services such as:

• Identity providers (authentication, database, analytics)
• Payment processors (for secure transactions)

We may disclose information if required by law or to protect our rights.

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time.

We implement appropriate technical and organizational measures to protect your data, including:

• Secure authentication
• Encrypted data transmission
• Restricted access controls

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us at the email below.

Helpa is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children.

Our app or website may contain links to third-party services. We are not responsible for their privacy practices.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@helpa.online
Website: https://helpa.online

Helpa – Trusted Local Services Marketplace