Privacy Policy
Last Updated: 04 April 2025
At Helpa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, whether you're a service seeker, provider, or visitor to our website. By accessing or using Helpa, you consent to the practices described in this policy.
Information We Collect
We collect personal information necessary to facilitate our services. For seekers, this includes your name, contact details, address, payment information, and service preferences. Service providers are required to submit identification documents, qualifications, bank details, and, for certain services, background checks. We also automatically collect technical data such as IP addresses, device information, and cookies to improve your experience and ensure platform security.
How We Use Your Information
Your data enables us to connect seekers with trusted local providers, process transactions securely, verify provider credentials, and enhance our services. We use your contact information to communicate about bookings, updates, and promotions, always providing opt-out options for marketing communications. Analytics help us understand user behavior and improve our platform, with anonymized data used where possible.
Data Sharing and Disclosure
Helpa shares your information only as necessary to deliver our services. This includes providing seeker details to approved providers for job fulfillment, working with payment processors to complete transactions, and complying with legal obligations. We require all third parties to adhere to strict confidentiality agreements and data protection standards. International transfers, if any, are protected under GDPR and POPIA safeguards.
Your Rights and Choices
You have the right to access, correct, or delete your personal information, restrict processing, object to marketing, and request data portability. To exercise these rights, contact us at support@helpa.online. We will respond within 21 days as required by South African law. You may also manage cookie preferences through your browser settings.
Data Security and Retention
Helpa employs robust security measures, including encryption, access controls, and regular audits, to protect your information. We retain user booking records for five years for tax compliance, provider qualifications for the duration of their contract plus two years, and payment records for seven years as mandated by SARS.
Children’s Privacy
Our services are not directed to individuals under 18. Providers must be at least 18 years old to register on our platform.
Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notifications. Continued use of Helpa after such updates constitutes acceptance of the revised policy.
Contact Us
For privacy-related inquiries, please contact:
support@helpa.online
Phone: +27 60 377 8457