Account Management

---

Effective Date: 17 July 2025
Last Updated: 11 March 2026

Helpa ("we", "our", or "us") is a local services marketplace that connects users with trusted service providers. We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared.

• Full name 
• Email address 
• Phone number 
• Profile information (e.g., role: seeker or provider) 

• Service requests and bookings 
• Provider details and service history 
• Payment-related information (processed via third-party providers) 

• Device type and operating system 
• App usage data and interactions 
• Log data (IP address, timestamps, app events) 

• Approximate location (used to match users with nearby providers) 

We use your information to:

• Facilitate bookings between users and service providers 
• Provide customer support and respond to inquiries 
• Improve app functionality and user experience 
• Send important notifications (e.g., booking updates) 
• Ensure safety, prevent fraud, and enforce our terms 

We process your data based on:

• Your consent 
• Performance of a contract 
• Legal obligations 
• Legitimate business interests 

We do not sell your personal data.

Limited user details may be shared with providers to enable bookings.

We use trusted third-party services for:

• Authentication and database management 
• Analytics 
• Payment processing 

We may disclose information if required by law or to protect our rights.

We retain your data only as long as necessary to:

• Provide services 
• Comply with legal obligations 
• Resolve disputes 

You may request deletion of your data at any time.

You have the right to delete your Helpa account at any time.

• You can delete your account directly within the Helpa mobile app by navigating to:
  Profile → Delete Account 
• Alternatively, you may request deletion by contacting us at:
  support@helpa.online 

• Your personal profile information will be permanently deleted 
• Your bookings and history will be anonymized or deleted 
• Any active bookings must be completed or canceled before deletion 

We may retain limited information where required for:

• Legal compliance 
• Fraud prevention 
• Financial record-keeping 

We implement appropriate safeguards, including:

• Secure authentication 
• Encrypted data transmission 
• Restricted access controls 

Depending on your location, you may have the right to:

• Access your personal data 
• Correct inaccurate information 
• Request deletion 
• Object to or restrict processing 
• Withdraw consent 

To exercise your rights, contact us at:
support@helpa.online

Helpa is not intended for users under the age of 13. We do not knowingly collect data from children.

We are not responsible for the privacy practices of third-party services linked within Helpa.

We may update this policy periodically. Changes will be posted with an updated effective date.

Email: support@helpa.online
Website: https://helpa.online

Helpa – Trusted Local Services Marketplace