Helpa Refund & Cancellation Policy

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Effective Date: 17 July 2025
Last Updated: 11 March 2026

Helpa ("we", "our", or "us") is a local services marketplace that connects users with trusted service providers. We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared.

If a provider fails to arrive for a confirmed booking:

• The seeker will receive a 100% full refund 
• The incident will be recorded against the provider 
• Repeated no-shows may lead to suspension or removal from Helpa 

If the seeker is not present, unreachable, or denies access at the scheduled time:

• The booking will be marked as a no-show 
• Helpa reserves the right to retain 100% of the booking fee 
• This ensures fair compensation for the provider’s time and travel 

• 100% full refund 

• 50% refund 
• Helpa retains 50% to compensate the provider 

• No refund (0%) 
• Full booking amount is retained 

If a provider cancels a confirmed booking:

• The seeker receives a 100% full refund 
• The seeker may choose to rebook with another provider 
• Providers may face penalties for repeated cancellations 

If a provider arrives significantly late (typically more than 30–60 minutes):

• The seeker may: 
  • Request a partial or full refund, or 
  • Cancel the booking without penalty 

If a service is:

• Not completed 
• Delivered below reasonable expectations 

The seeker may:

• Submit a complaint 
• Request a partial or full refund 

Helpa will review the case and make a fair determination.

To support flexibility:

• Seekers may reschedule once for free if done more than 24 hours in advance 
• Rescheduling within 24 hours may incur a fee or be treated as a cancellation 

Refunds may still be granted outside standard rules in cases such as:

• Medical emergencies 
• Severe weather conditions 
• Verified unforeseen events 

All such cases are reviewed individually.

Seekers must ensure:

• The service location is accessible 
• Required utilities (water, electricity, etc.) are available if needed 

Failure to meet these conditions may result in:

• The booking being treated as a no-show 
• No refund issued 

• Approved refunds are processed within 3–7 business days 
• Processing time may vary depending on your payment provider 

In case of disputes:

• Both parties may submit evidence (messages, images, etc.) 
• Helpa acts as a neutral mediator 
• Final decisions are made based on fairness and platform policy 

Helpa is designed to protect both seekers and providers by ensuring:

• Secure payment handling 
• Fair dispute resolution 
• Accountability on both sides

We may update this policy periodically. Changes will be posted with an updated effective date.

Email: support@helpa.online
Website: https://helpa.online

Helpa – Trusted Local Services Marketplace